Costumer Care

SHIPPING

All orders made through our website are processed Monday through Friday between 10:00 am and 5:00 pm.

For all purchases, please allow 1-2 days for your order to be processed and shipped (certain territorial restrictions and additional fees may apply).

Shipping is handled through Fedex or DHL and is included every time you purchase an item at our website .

Important Information Regarding International Shipments:

Duties and taxes are not included in the total price at checkout. These are determined by the destination country’s customs agency once the item arrives. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.

RETURNS

At LA LIBERTAD, all our pieces are hand-crafted with the utmost care, and we want to make sure everyone is satisfied with their purchase. If there are any issues with your order, please email us at info@vivalalibertad.com at your earliest convenience.

To ensure we provide quality service, please review the following return policies:

  • Our return policy lasts up to 15 days after purchase confirmation. If you wish to return an item, please contact us before this time period, as we may not be able to process your request after 15 days.
  • To submit a return request, please email us at sales@monicasordo.com and specify your reasons for returning the items along with a proof of purchase. If the item is defective or damaged upon delivery, or if there are missing items in your shipment, please contact us immediately and include a picture in your email.
  • Once you submit a request you will receive further return instructions. Please allow 1-2 business days to process your request. Your satisfaction is our priority, and we’ll respond as soon as possible.
  • All pieces must be returned in their original state and in their original packaging. You will be responsible for paying all shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance, as don’t guarantee we will receive your returned item.
  • Once we receive your returned item, we will send a confirmation and provide store credit or exchange your item. 
  • If the item was shipped as a gift, we will verify the purchase and provide store credit once your return is processed.

Please feel free to contact us if you have any additional questions at info@vivalalibertad.com

REPAIRS

For all repair inquiries you can email us at info@vivalalibertad.com

 Please include in your request: proof of purchase and a photo of damaged item.

LA LIBERTAD stands behind all the merchandise displayed in this website, and that’s why we’re happy to address and assist you with any manufacturing issues with our pieces. These requests are subject to our Return Policy, and should be made within the first 15 days of purchase confirmation.

If your item is damaged due wear and tear, accidents, or other damages done by you or someone else, please email us and we’ll assess the cost of repair. All repairs are subject to shipping charges, and we reserve the right to refuse services.

 

TIPS FOR JEWELRY CARE

Our pieces are handcrafted in the highest quality materials, and every single item you purchase is unique. All our materials are handpicked, and we strive for consistency and uniformity. For the metal in our pieces, we use a brass base, palladium and gold plated with 0.5 microns.

Our pieces are hand and cut painted so you can find some differences between each piece.

To keep your piece looking as good as new for the longest time, here are some of the things I do:

  • Clean with a soft cotton cloth after each individual use, in order to remove excess oils from skin. Avoid any abrasive materials when cleaning, as they can scratch the gold.This is vital to keeping your piece in the best conditions.
  • Ideally, store your pieces in a sealed pouch or box, to keep it away from oxygen as much as possible. Remember, oxygen equals rust.
  • Store your pieces in a cool, dry place – away from humidity.
  • Keep your pieces away from water, direct sunlight, exposure to makeup, oils, lotions, and perfumes.
  • Keep in mind, everyone is different, and sometimes your skin may react differently to some materials.
  • LA LIBERTAD is not responsible for the care and maintenance of your jewelry.

Please email us if you have any additional questions regarding item care info@vivalalibertad.com

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